Refund Policy

Zero Optimize wants you to be confident about your subscription. We offer a transparent, customer-friendly refund policy.

1. 14-Day Free Trial

Every paid plan starts with a 14-day free trial. You will not be charged during the trial. If you cancel before the trial ends, no payment is taken — period.

2. Money-Back Guarantee

• Monthly subscriptions: 14-day money-back guarantee from the first paid charge. Full refund, no questions asked.
• Annual subscriptions: 30-day money-back guarantee from the first paid charge. Full refund.

3. Refund Eligibility

You are eligible for a refund if:

• You request within the eligibility window (14 or 30 days).
• This is your first-time subscription to that tier.
• You have not violated our Terms of Service.

Refunds are not typically issued for:

• Renewals beyond the eligibility window.
• Accounts that were closed due to Terms violations.
• Partial-month/year refunds for cancellations after the eligibility window (your access continues until the end of the paid period).

4. How to Request a Refund

1. Email support@zerooptimize.com with your account email and order number.
2. Briefly describe the reason (optional but helpful).
3. We respond within 1 business day.
4. Approved refunds are processed via Xendit within 5–10 business days, returned to the original card, or to your bank account for PromptPay payments.

5. Chargebacks

If you have a billing concern, please contact us first — chargebacks initiated without prior contact may result in account suspension. We will always work in good faith to resolve disputes.

6. Special Cases

• Service outage >48 hours: we proactively credit your next bill on a prorated basis.
• Duplicate charge: automatic refund within 3 business days.
• Mistaken upgrade: contact us within 48 hours for a full refund.

7. Contact

📧 support@zerooptimize.com · Response time: < 1 business day

Zero Optimize Co., Ltd. (บริษัท ซีโร่ ออปติไมซ์ จำกัด)
95/27 Moo 13, Ban Pet, Mueang Khon Kaen, Khon Kaen 40000, Thailand
Tax ID: 0105553025507 · 📞 +66 84-371-3652